Security Center

ProFed works hard to ensure that your information is secure. Our high encryption standards and enhanced login security mean you can bank online with confidence.

Use Caution Online

You also play an important role in securing your information.

  • Never disclose your passwords or write them down.
  • Do not click on links in emails or download unsigned software to your computer.
  • Keep your antivirus, firewall, and spyware blocking software up to date.
  • Stay current with all security patches for your operating system.

Remember, ProFed will never request your personal identifying information through email, automated calling, or through an unsolicited telephone call.

Security Alerts - Stay Informed

ProFed will update this section with security alerts that affect you. Please check this page often, as alerts may be added frequently.


Security Alerts - Stay Informed

ProFed will update this section with security alerts that affect you. Please check this page often, as alerts may be added frequently.


NOTICE: NCUA Warns of Text Phishing Scam

The National Credit Union Administration has received consumer calls about a suspicious text message claiming to come from the agency.

The message reads: “National Credit Union Administration Alert for (recipient's phone number). Contact 844-234-5445.”

This is not a communication from NCUA. The agency does not seek personal information through the internet or on the telephone.

Please contact NCUA's Consumer Assistance Center at 1-800-755-1030 between 8 a.m. and 5 p.m. Eastern, if you receive one of these messages.

If you need to contact ProFed, call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: FTC ID Theft Website

FTC Adds Personal ID Recovery Plan
The Federal Trade Commission (FTC) now offers a personalized recovery plan for victims of ID theft. The site features a step-by-step checklist to assist you through the reporting process. You simply set up a recovery plan and put your claim into action. You can access the FTC website in English at IdentityTheft.gov or Spanish at RobodeIdentidad.gov

The website is customized to file a report based on the type of ID theft you have experienced. You can generate custom prefilled affidavits, letters, and forms so that you can easily send notification to credit bureaus, businesses, police, debt collectors, and the Internal Revenue Service.

Once you have filed a report, you will be contacted through email by the FTC. The reporting portal will also allow you to follow your claim through the recovery process.

Remember to protect your personal and financial information. Always navigate to trusted resource sites. Sign up for ProFed Online Banking to monitor your accounts. If you need to contact ProFed, call the local or toll-free number, or use the email address, listed below.

 260-483-0514 or 800-752-4613 • contactus@profedcu.org

 

 NOTICE: Anti-ID Theft Tool

Free Credit Freeze for Hoosiers
Chances are you or someone you know has had their identity compromised. The news has been overwhelming with data breeches at large companies. Consumers should be aware and take precautions to protect their credit records.

The good news is the state of Indiana has announced a new ad campaign to Indiana consumers. Through the state website www.IndianaConsumer.com/idtheft, Hoosiers are provided information, and forms to place a free credit freeze. This will prevent identity thieves from opening a new account or obtaining credit in your name.

A credit freeze keeps new creditors from accessing your credit report without your permission. When you place a freeze on your credit records, you will be issued a Personal Identification Number (PIN). If anyone attempts to access your credit information, they must have that PIN number. When you plan to apply for a loan or credit card, you can undo the freeze. Save yourself a lot of time, money, and aggravation by protecting your credit.

The Indiana Attorney General’s Office recommends regularly reviewing your financial statements and credit reports. If you see anything suspicious, report it to The Attorney General’s Office. Remember to stay vigilant about your personal and financial information. Sign up for ProFed Online Bankingto keep a close eye on your accounts.

If you need to contact ProFed, call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


  NOTICE: Telephone Call Scam

Many of you may have been contacted by one or more companies this summer notifying you that your personal information was breached. Fraudsters may exploit this information to attempt identity theft. Help safeguard yourself and your identity by following these simple steps:

  • NEVER give out your account number, credit/debit card number, expiration date, CVV code (the three digit number on the back of your card) or PIN to someone who calls you soliciting this information.
  • Do not trust Caller ID; fraudsters can easily make Caller ID display a financial institution or any entity they are pretending to be.
  • To verify whether or not a questionable call is legitimate, call the company back at their published number.
  • For mailed documents, do not sign or provide written account information unless you can positively identify the source and the response address.
  • Take advantage of free credit monitoring services that may be offered to you by the breached company.

Remember that ProFed will never request your personal identifying information through email, automated calling, or through an unsolicited telephone call. If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: Automated Telephone Call (Robocall) Scam

This is an alert notifying you of an automated telephone call (robocall) scam, which may display a ProFed branch phone number. The call states you have been pre-approved for a loan at a certain rate or for up to a specific amount. Just hang up. ProFed is not making, nor endorsing on its behalf, any robocalls.

For more information on robocalls, visit the Federal Trade Commission website.

Never provide your personal information in response to an unsolicited call or text message, no matter whom they claim to represent. If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org

If you have responded to a robocall and provided personal information, such as your Social Security Numbers, birthdate, income, etc., you should immediately contact all three credit bureaus to place a security freeze on your reports.


NOTICE: Voice Phishing Scam

Some consumers have been receiving fraudulent automated calls saying time is running out to lower the interest rates on their credit cards. The message prompts the recipient to "press 9 to speak to a representative," who claims to represent a financial company. This is a scam. If you receive a similar call, hang up immediately.

If you have questions about your credit card, please call the card issuer at the number on your card.

Never provide your personal information in response to an unsolicited phone call or text message, no matter whom they claim to represent. If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: Superfish Malware

Lenovo PCs manufactured mid-2014 to present may contain pre-loaded malicious software (malware) called Superfish.

The malware can expose encrypted data to hackers, including online banking sites and email logins.

  • Consult your manufacturer for information on removing this malware as soon as possible. You may also want to contact a PC repair service to make sure you have successfully removed the malware.
  • After your PC has been restored, be sure to change all of your logins and passwords.
  • Please be sure you have the most current antivirus and operating system software updates installed on all of your desktop and mobile devices. If you are not sure whether you have the most current updates, please consult the manufacturer of the software.

If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: Secret Shopper Survey - Cashier's Check Scam

Criminals have been circulating packages containing fraudulent ProFed Federal Credit Union cashier's checks and survey letters. 

The letter instructs the recipient to deposit the fraudulent check and use the proceeds to purchase cash cards, then text the sender back with the card numbers and PINs.

This is a scam. Do not attempt to cash or deposit these checks. They will be returned as fraudulent and you may lose money.

If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: A Text Message scam has been reported.

Some mobile phone users have been receiving fraudulent text messages saying their credit cards have been blocked. The message gives the members a number to call, which is an automated voice system to collect credit card numbers. Do NOT respond to this text message.

If you have questions about your card, please call the card issuer at the number on the card.

Report spam texts to your carrier. AT&T, T-Mobile, Verizon, Sprint or Bell subscribers can copy the original text and forward it to 7726 (SPAM), free of charge.

Never provide your personal information in response to an unsolicited text message or phone call, no matter whom they claim to represent. If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


Placing a Security Freeze on Your Credit Report

Free Tool for Fraud Prevention

A recent data breach of the Lutheran Health Network’s parent company has put a large number of patients at risk for fraud. According to WANE.com, a Lutheran Hospital spokesperson said letters will be sent to the affected patients by August 30.

WANE.com also reported about the security freeze, a free resource of the credit reporting agencies that Indiana residents can use now to help minimize the risk of fraud. The Indiana Attorney General’s Office recommends the following:

The security freeze is a right Hoosiers have under Indiana law. The freeze is a block on your credit reports, so it can stop thieves from opening a new account or obtaining credit in your name. The freeze keeps new creditors from accessing your credit report without your approval.

There is no fee for Indiana residents to place, temporarily lift or remove a security freeze, or to request a new password or PIN.

Learn more about security freezes at the web site of the Attorney General’s Office.

Remember to stay vigilant about your personal and financial information. Scammers often exploit these types of situations by sending phishing emails asking for personal information, and including links containing malicious software. Always navigate to trusted resource sites—like the Attorney General’s Office, and Credit Reporting Agencies—by typing the URL in your browser. Sign up for ProFed Online Banking to keep a close eye on your accounts.

Sources: WANE.com, IndianaConsumer.com


NOTICE: eBay Cyber Attack

The online auction site eBay.com has reported that some consumer information was breached during a cyber attack.

While no payment information was compromised, the hackers may have obtained personal information, including birth dates, email addresses, and physical addresses.

eBay recommends that all users change their passwords immediately. Stolen passwords were encrypted, however the passwords may be decrypted by the hackers. When you change your password, please remember the following:

  • You should not share passwords for different web sites.
  • Do not use personal information in your passwords, including phone numbers, birth dates, addresses, and names.
  • The strongest passwords should contain a mix of upper and lower case letters, numbers, and special characters.
  • Regularly change passwords to keep your identity safe.

When contacting ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: Family Emergency Scams

A scam has been reported where criminals call claiming to be police. The caller states that a family member has been arrested and needs funds to be released.

The criminal may provide a fake badge number and claim that the person can best be released by providing credit card or reloadable payment card information.

DO NOT PROVIDE ANY INFORMATION. If you are unsure, hang up and contact the listed number for your local police, or contact the relative who the caller claimed had been arrested.

When contacting ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: HEARTBLEED Vulnerability

Many of you have heard about the Heartbleed web vulnerability. ProFed is working diligently to assess the impact of this bug. The vendors we use for our ProFed web site, ProFed OnLine, and for Business Banking, have all reported the services we use are not vulnerable.
 
However, due to the scope of this bug, we urge each of you to use this time to update all of your passwords, on all of your financial sites. Create a different password for each site, and make sure that it is not a password that you have used in the past. Never use the same passwords that you would use for social media or email accounts. Hackers know most people reuse their passwords across sites. So if one site is contaminated and your password is hacked, they will use that password to try to access your accounts on non-compromised sites.
 
ProFed will keep you updated as any new information becomes available.

 NOTICE: Windows XP Security Support Ending

Microsoft will end security updates and technical support for the Windows XP operating system on April 8, 2014. Microsoft recommends that all users upgrade to a current operating system to protect their computers from malicious attacks. For more information, visit the Microsoft web site.

When contacting ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: Malware Pop-ups

A sophisticated malware has been reported. When users login to their financial institutions web sites, the malware launches a pop-up for a special financial service offer, e.g. Free Credit Report. 

This service is NOT being offered by the financial institution. The pop-up is a scam to collect personal information. 

  • If you see this pop-up, you should presume your computer is infected with malware. Contact a reputable repair shop to have your computer examined and cleaned.
  • Be sure to keep your firewall, antivirus and spyware programs updated. You should also make sure you update all operating system software whenever updates are available.   

If you submitted your credit card information for this type of offer, you should cancel your card. If you used your Social Security number, you should visit IDtheft.gov to learn more about how to protect your identity. 

If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: Apple Critical Security Advisory

Apple has released a critical security update to address a potential vulnerability and security patch for its Mac, iPhone, iPad and iPod devices.

Apple has recommended that users of these devices immediately take steps to reduce security risks by updating to the latest version of their device’s operating system. The update is available for iOS7, iOS6 and OSX desktop platforms and can be found under Software Update in general settings.

Please be sure you have the most current updates installed on all of your desktop and mobile devices. If you are not sure whether you have the most current updates, please consult the manufacturer's web site.

If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: New scams related to Target have been reported.

The recent breach of payment card and marketing information from Target has led to new scams. Target is offering one free year of credit monitoring service to the affected cardholders, and many scam artists are attempting to collect information by creating fake credit monitoring sites.

Since a large volume of information was compromised, including email addresses and telephone numbers, this increases the potential for scammers to use social engineering (using your personal information to appear friendly) to target individuals even more directly.

  • For information on the Target breach, visit the official Target.com web site, or call the public phone numbers.
  • If you are contacted by phone or email, do not be frightened into taking action.
  • Never provide your personal information in response to an unsolicited phone call or text message, no matter whom they claim to represent.

If you have questions about your cards, please call the card issuer at the number on the card.

If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: A Fraudulent card activation scam has been reported.

An automated system is calling credit cardholders and claiming their cards have been deactivated. The voice call then prompts the cardholder to enter the account number and PIN. After the information is given, the message says the card has been reactivated. This call is a scam. Institutions are not calling account holders to reactivate cards. Never share your PIN with anyone.

If you have questions about your cards, please call the card issuer at the number on the card.

If you receive a phone call saying your card was deactivated, do not give any information. Hang up immediately.

Never provide your personal information in response to an unsolicited phone call, no matter whom they claim to represent. If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: Fraudulent offers for a medical savings card have been reported.

A company purporting to represent Medicare is targeting seniors, claiming they need to sign up for new services. The caller seeks to obtain bank account numbers to sign the victim up for a medical savings card. The call is a scam. Medicare is not calling for bank account numbers.

Obamacare does not require Medicare recipients to get new medical ID cards, sign-up for an insurance exchange or purchase new services.

If you receive a phone call similar to this, do not give any information. Hang up immediately.

Never provide your personal information in response to an unsolicited phone call, no matter whom they claim to represent. If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: Fraudulent emails are circulating claiming to be from TurboTax.

These emails contain a file attachment that will load malware on the recipient's computer if opened. See an example below:

 

If you receive a message similar to this, do not click on any links or download the attachment. Delete the email immediately.

Never provide your personal information in response to an unsolicited email, no matter whom they claim to represent. If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE: Text messages have been circulating to credit union and bank account holders.

This scam involves a text being sent from a local number claiming to be from the "credit union center." 

CREDIT UNION CENTER ALERT: YOUR CARD HAS BEEN DEACTIVATED. CALL 260-XXX-XXXX...

If you receive a text message similar to this, do not provide any information. Delete the text immediately.

Never provide your personal information in response to an unsolicited text message, no matter whom they claim to represent. If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE:  The Better Business Bureau is receiving reports of scams seeking personal identifying information.

The scam involves a claim that President Obama will pay a person's utility bills through a new government program. The caller then seeks the Social Security Number of the intended victim.

This caller is fraudulent.

If you receive a telephone call similar to this, do not provide any information. Hang up immediately.

Never provide your personal information to an unsolicited caller, no matter whom they claim to represent. If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE:  A fraudulent email has been circulating claiming to be from Publisher's Clearing House that makes reference to the Federal Deposit Insurance Corporation (FDIC).

The email claims the recipient has won a large cash prize from Publisher's Clearing House, but must purchase a $1,000 certificate from the FDIC to receive the winnings. The email then provides a fraudulent email address and phone number to contact the FDIC.

This email, the links and phone number within it, are fraudulent.

If you receive a message similar to this, do not respond or click on any links. You may report it to the Anti-Phishing Working Group by forwarding the message to reportphishing@antiphishing.org.

If you are unsure whether an email is legitimate, please contact the company using the public contact information. Do not click on links or call phone numbers contained in a suspicious message. If you need to contact ProFed, always use our published numbers. Call the local or toll-free number, or use the email address, listed below.

260-483-0514 or 800-752-4613 • contactus@profedcu.org


NOTICE:  A fraudulent email has been circulating claiming to be from Citizen's Federal Savings Bank. An example of the message appears below:

Subject: Funds transfer was hold by Citizen's Federal Savings Bank

Dear Account Owner,

Funds transfer created by you or on your behalf was hold by Citizen's Federal Savings Bank.

Transaction ID: 17047342258891 Current status of transaction: under review

Please review this transaction
as soon as possible.

Celia V. Kelly
Treasury Management

This email and any links within it are fraudulent.

If you receive a message similar to this, do not respond or click on any of the links. Please report the message to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613


NOTICE:  The Federal Deposit Insurance Corporation (FDIC) is warning consumers of fraudulent email messages claiming to be security or account update notices, sent with one of several @fdic.gov addresses. The emails may contain links requesting consumers to click and update their information.

The emails and any links within them are fraudulent and are not sent by the FDIC.

If you receive a message similar to this, do not respond or click on any of the links. Please report the message to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613


NOTICE:  The National Automated Clearing House Association (NACHA) is warning all members of credit unions and bank account holders to be aware of a new phishing email scam. Below is a sample of a phishing email message:

From: payments@nacha.org
Sent: Tuesday, February 22, 10:35 AM
To: Doe, John
Subject: ACH Transaction Rejected

The ACH transaction, recently sent from your checking account (by you or any other person), was cancelled by the Electronic Payments Association.

Please click here to view the report.

Otto Tobin,
Risk Manager

If you received a message similar to this, do not respond or click on any of the links. Please report the message to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613


NOTICE:  A fraudulent email message has been circulating claiming to be from the Federal Deposit Insurance Corporation (FDIC). This message claims that federal deposit insurance has been removed from the recipient's account due to a violation of the Patriot Act.

Please do not respond to the fraudulent message or click on any hyperlinks in the message. This message was not sent by the FDIC and should not be trusted.

Any email that claims your account is blocked or suspended should be considered spam. You should not respond, click on any links, or download any attachments. Any messages of this type should be reported to the credit union as soon as you receive them.

If you receive this message, please forward it to the FDIC at alert@fdic.gov.

Please report suspicious items to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613


NOTICE:  A fraudulent email message has been circulating claiming to be from the address service@profedcu.org. This message asks you to download an attachment and to log into your account.

Please do not respond to this message or download any of its attachments. This message was not sent by ProFed Credit Union and should not be trusted.

Any email that claims your account is blocked or suspended should be considered spam. You should not respond, click on any links, or download any attachments. Any messages of this type should be reported to the credit union as soon as you receive them.

If you have already downloaded this message attachment, please run a scan on your computer for viruses and malicious software. Additionally, you should not log into any secure web sites until you are certain you have removed any viruses or malicious software from your computer.

If you have already accessed your ProFed Online Banking account after downloading the attachment, please contact the credit union and request a new Online Banking password. Please do not login from your computer until you are certain any viruses or malicious software have been removed.

For questions concerning virus and malicious software removal, please contact your antivirus software provider.

Please report suspicious items to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613


NOTICE:  Members of area credit unions have been targeted by scammers using telephone calls informing the member that their credit card has been deactivated. The calls display a four-digit number and then ask the members to call a number to reactivate their credit card. This is a scam. Please do not call the telephone number from the caller.

Please remember that ProFed will never request your personal identifying information through email, automated calling, or through an unsolicited telephone call.

Please report suspicious items to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613


NOTICE:  Users of mobile devices with Android software may have noticed several applications available for download in the Android Marketplace. If you see any applications provided by the user Droid09, please do not download these applications.

Android applications provided by Droid09 are fraudulent.

Please remove any applications by Droid09 from your mobile device and contact your mobile provider to evaluate whether any other applications or information stored on your mobile device have been compromised.

Additionally, you should initiate any secure sessions through your mobile web browser instead of through any applications you may have downloaded.

Please report suspicious items to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613


NOTICE:  The National Automated Clearing House Association (NACHA) is warning all members of credit unions and bank account holders to be aware of a new phishing email scam. Below is a sample of a phishing email message:

From: nacha.org
Sent: Thursday, November 12, 2009 10:25 AM
To: Doe, John
Subject: Rejected ACH transaction, please review the transaction report

Dear bank account holder,

The ACH transaction, recently initiated from your bank account, was rejected by the Electronic Payments Association. Please review the transaction report by clicking the link below:

Unauthorized ACH Transaction Report  

If you received a message similar to this, do not respond or click on any of the links. Please report the message to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613

To check the latest alert information, click on the Information Security Alerts link on the home page.


NOTICE:  There has been an increase in the number of online scams, including use of malicious software (malware) attacks.     

As a precaution, be sure to close any extra browser tabs or browser windows before logging into an online banking session. Keep your computer current with the latest operating system security patches, and be sure to update your firewall, antivirus, and spyware software regularly.

Please report suspicious items to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613


Other Security Resources

For detailed information on browser security and technology, network security, and identity theft, click here to visit the Digital Insight security site.