Frequently Asked Questions


What personal services does ProFed offer?

Free Checking and Savings, Certificates, Money Market, Club Accounts. We also offer Online Banking and Card Services.

What is ProFed's ABA Routing and Transit Number?


Who do I call with questions?

Stop by any branch, email us*, or choose from the list below.
Question or Issue Type Member Services Call Center Card Services
Contact Number 260-373-1633 260-373-1632
800-752-4613 ext. 1633 800-752-4613 ext. 1632
Checking or Savings  
Online Banking login and password questions  
Bill Pay  
Mobile App and Mobile Deposit  
Automatic Transfers  
Club Accounts  
General Account Research  
Visa Debit Card  
Visa Credit Card  
ATM Card  
Lost or Stolen Visa or ATM Card  
Touch-Tone Teller  

*Please do not email confidential information such as passwords, account numbers, Social Security numbers, PINs or birthdates. Never respond to unsolicited emails, telephone calls, or text messages from unknown sources. Always use the published contact information when you call or email ProFed. Read more in our Security Center.


How much will personal services cost?

There are no hidden charges. See our Fee Schedule for complete pricing information.

What are my overdraft options?

We offer automatic overdraft transfers from your savings account or a credit line, and we also offer Overdraft PrivilegeSM. There may be fees for overdraft transfers. See our Fee Schedule for complete pricing information.

What are my limits for automatic transfers?

Federal Regulation D limits automatic transfers from savings to checking accounts. This includes overdraft transfers, transfers made online and others. See our Transfer Limits - Regulation D disclosure for more information.


What does ProFed Commercial do?

We offer a full suite of services geared toward the success of your business. With everything from cash management to tax payments, we can help you manage your business successfully.

Can I deposit checks remotely?

Yes. We offer remote deposit capture, which lets you scan in customer or client checks. This saves you time so you don’t have to make deposits at a branch.

Do you offer merchant credit card services?

Yes. We partner with Tsys Merchant Solutions to bring you the latest technology in credit card processing.

Who do I talk to about business loans?

We have a qualified staff dedicated to helping you with all of your business credit needs. Contact us at 260-373-1634 or 800-752-4613 ext. 1634 today.

How much will business services cost?

Our fees are highly competitive. See our Fee Schedule for more information.


What kinds of loans does ProFed offer?

What are your current loan rates?

Rates vary, depending on the type of loan and collateral. Click here to visit our loan rates pages. We also have a special page for mortgage rates. Click here.

How do I apply for a ProFed loan?

ProFed makes applying for a loan easy. You may apply in person at any branch, over the phone (260-373-1631 or 800-752-4613 ext. 1631), or online. You may also apply from our mobile app on Apple iOS or Android.

Who do I contact with questions about my loan?

Stop by any local branch and a ProFed loan officer will assist you. If you prefer, you may contact a loan officer by phone at 260-373-1631 or 800-752-4613 ext. 1631. If you have ProFed Online Banking, you may use our Secure Support feature to send a secure email.

Who do I talk to about insurance on my vehicle?

Please contact Lending Services by phone at 260-373-1639 or 800-752-4613 ext. 1639.

What is Skip-A-Payment?

Skip-A-Payment is designed to offer payment relief when everyday expenses arise. For a fee, you can skip one monthly or two bi-weekly payments out of your annual payment schedule on installment loans; excluding mortgages and open-ended lines of credit. Contact a loan officer to see if you qualify.

Is there a penalty for paying off my loan early?

No. ProFed does not charge pre-payment penalties.


How do I join ProFed?

Members must first qualify for membership. See our Who Can Join page to learn more, or complete a membership application online.


How do I apply for membership?

Visit any branch, or click here to complete a membership application.

How do I apply for a ProFed loan?

Stop by any ProFed location, call a loan officer, or complete an application online.

How do I apply for a ProFed mortgage?

Get started at our mortgage application page, or call our mortgage services team to help you through the process step by step.