Security Center
Pro Fed works hard to ensure that your information is secure. Our high encryption standards and enhanced login security mean you can bank online with confidence.
Use Caution Online
You also play an important role in securing your information.
- Never disclose your passwords or write them down.
- Do not click on links in e-mails or download unsigned software to your computer.
- Keep your antivirus, firewall, and spyware blocking software up to date.
- Stay current with all security patches for your operating system.
Remember, Pro Fed will never request your personal identifying information via e-mail, automated calling, or through an unsolicited telephone call.
Security Alerts - Stay Informed
Pro Fed will update this section with security alerts that affect you. Please check this page often as alerts may be added frequently.
NOTICE: The National Automated Clearing House Association (NACHA) is warning all members of credit unions and bank account holders to be aware of a new phishing e-mail scam. Below is a sample of a phishing e-mail message:
From: nacha.org
Sent: Thursday, November 12, 2009 10:25 AM
To: Doe, John
Subject: Rejected ACH transaction, please review the transaction reportDear bank account holder,
The ACH transaction, recently initiated from your bank account, was rejected by the Electronic Payments Association. Please review the transaction report by clicking the link below:
Unauthorized ACH Transaction Report
If you received a message similar to this, do not respond or click on any of the links. Please report the message to the credit union. When contacting Pro Fed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)
260-483-0514 or 800-752-4613
To check the latest alert information, click on the Information Security Alerts link on the home page.
NOTICE: There has been an increase in the number of online scams, including use of malicious software (malware) attacks.
As a precaution, be sure to close any extra browser tabs or browser windows before logging into an online banking session. Keep your computer current with the latest operating system security patches, and be sure to update your firewall, antivirus, and spyware software regularly.
Please report suspicious items to the credit union. When contacting Pro Fed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)
260-483-0514 or 800-752-4613
NOTICE: Recently, some area residents have received automated telephone calls from a "security line" stating that their Visa cards have been deactivated, and they are directed to call a number to reactivate their cards.These calls are fraudulent.
If you received a telephone call similar to this, hang up the telephone. Do not call the number the automated call gives you.
Please report the call to the credit union. When contacting Pro Fed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)
260-483-0514 or 800-752-4613
NOTICE: Be aware of possible Internet "Free Trial" scams:
Be cautious when responding to online offers for "Free Trials." These may be scams used to obtain account information and make fraudulent electronic debits or credit card charges.
Please report any suspicious account activity immediately. When contacting Pro Fed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)
260-483-0514 or 800-752-4613
NOTICE: Recently, the following fraudulent phishing e-mail was sent to some members of area credit unions:
From: customer-care@digitalinsight.com
Dear XXXXXXX,
We inform you that your account is about to expire. It is strongly recommended to update it immediately. Update form is located here. However, failure to confirm your records may result in account suspension.
Confidential: Please be advised that the information contained in this email message, including all attached documents or files, is privileged and confidential and is intended only for the use of the individual or individuals addressed. Any other use, dissemination, distribution or copying of this communication is strictly prohibited. This is the automated message. Please don't reply.
If you received a message similar to this, do not respond or click on any of the links. Please report the message to the credit union. When contacting Pro Fed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)
260-483-0514 or 800-752-4613
NOTICE: Recently, some area residents have received automated telephone calls from a "security line" stating that their Visa cards have been deactivated, and they are directed to call a number to reactivate their cards.These calls are fraudulent.
If you received a telephone call similar to this, hang up the telephone. Do not call the number the automated call gives you.
Please report the call to the credit union. When contacting Pro Fed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)
260-483-0514 or 800-752-4613
NOTICE: The Indiana Department of Financial Institutions has released the following information regarding a phishing scam:
The Indiana Department of Financial Institutions has received reports of telephone callers representing themselves as the State of Indiana or the Indiana Department of Financial Institutions. The caller asks for confidential information to allegedly ensure that the victim's financial institution accounts are backed by the FDIC or NCUA. All of these calls are fraudulent.
If you received a telephone call similar to this, do not respond to any questions. Hang up the telephone. Please report the call to the credit union. When contacting Pro Fed, remember to always use the published numbers, not the number used by the caller. Call the local or toll-free number listed below. (This number also appears on your account statements.)
260-483-0514 or 800-752-4613
NOTICE: Recently the following faudulent text message (SMS) was sent to some members of area credit unions:
YOUR ACCOUNT IS CLOSED DUE TO UNUSUAL ACTIVITY. TO REACTIVATE CALL US AT 847-XXX-XXXX.
If you received a message similar to this, do not reply or call the number. Please report it to the credit union. When contacting Pro Fed, remember to always use the published numbers, not the number in the suspicious message. Call the local or toll-free number listed below. (This number also appears on your account statements.)
260-483-0514 or 800-752-4613
Other Security Resources
- On Guard Online - Practical tips about online safety from the federal government
- IDtheft.gov - Online resources about Identity Theft
- Cybercrime.gov - Department of Justice Computer Crime website
- Looks Too Good to Be True - Consumer information about Internet fraud
For detailed information on browser security and technology, network security, and identity theft, click here to visit the Digital Insight security site.
