Security Center

ProFed works hard to ensure that your information is secure. Our high encryption standards and enhanced login security mean you can bank online with confidence.

Use Caution Online

You also play an important role in securing your information.

• Never disclose your passwords or write them down.
• Do not click on links in e-mails or download unsigned software to your computer.
• Keep your antivirus, firewall, and spyware blocking software up to date.
• Stay current with all security patches for your operating system.

Remember, ProFed will never request your personal identifying information through e-mail, automated calling, or through an unsolicited telephone call.

NOTICE:  A fraudulent e-mail has been circulating claiming to be from Citizen's Federal Savings Bank. An example of the message appears below:

Subject: Funds transfer was hold by Citizen's Federal Savings Bank

Dear Account Owner,

Funds transfer created by you or on your behalf was hold by Citizen's Federal Savings Bank.

Transaction ID: 17047342258891 Current status of transaction: under review

Please review this transaction as soon as possible.

Celia V. Kelly
Treasury Management

This e-mail and any links within it are fraudulent.

If you receive a message similar to this, do not respond or click on any of the links. Please report the message to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613

NOTICE:  The Federal Deposit Insurance Corporation (FDIC) is warning consumers of fraudulent e-mail messages claiming to be security or account update notices, sent with one of several @fdic.gov addresses. The e-mails may contain links requesting consumers to click and update their information.

The e-mails and any links within them are fraudulent and are not sent by the FDIC.

If you receive a message similar to this, do not respond or click on any of the links. Please report the message to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613

NOTICE:  The National Automated Clearing House Association (NACHA) is warning all members of credit unions and bank account holders to be aware of a new phishing e-mail scam. Below is a sample of a phishing e-mail message:

From: payments@nacha.org
Sent: Tuesday, February 22, 10:35 AM
To: Doe, John
Subject: ACH Transaction Rejected

The ACH transaction, recently sent from your checking account (by you or any other person), was cancelled by the Electronic Payments Association.

Please click here to view the report.

Otto Tobin,
Risk Manager

If you received a message similar to this, do not respond or click on any of the links. Please report the message to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613

NOTICE:  A fraudulent e-mail message has been circulating claiming to be from the Federal Deposit Insurance Corporation (FDIC). This message claims that federal deposit insurance has been removed from the recipient's account due to a violation of the Patriot Act.

Please do not respond to the fraudulent message or click on any hyperlinks in the message. This message was not sent by the FDIC and should not be trusted.

Any e-mail that claims your account is blocked or suspended should be considered spam. You should not respond, click on any links, or download any attachments. Any messages of this type should be reported to the credit union as soon as you receive them.

If you receive this message, please forward it to the FDIC at alert@fdic.gov.

Please report suspicious items to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613

NOTICE:  A fraudulent e-mail message has been circulating claiming to be from the address service@profedcu.org. This message asks you to download an attachment and to log into your account.

Please do not respond to this message or download any of its attachments. This message was not sent by ProFed Credit Union and should not be trusted.

Any e-mail that claims your account is blocked or suspended should be considered spam. You should not respond, click on any links, or download any attachments. Any messages of this type should be reported to the credit union as soon as you receive them.

If you have already downloaded this message attachment, please run a scan on your computer for viruses and malicious software. Additionally, you should not log into any secure web sites until you are certain you have removed any viruses or malicious software from your computer.

If you have already accessed your ProFed Online Banking account after downloading the attachment, please contact the credit union and request a new Online Banking password. Please do not login from your computer until you are certain any viruses or malicious software have been removed.

For questions concerning virus and malicious software removal, please contact your antivirus software provider.

Please report suspicious items to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613

NOTICE:  Members of area credit unions have been targeted by scammers using telephone calls informing the member that their credit card has been deactivated. The calls display a four-digit number and then ask the members to call a number to reactivate their credit card. This is a scam. Please do not call the telephone number from the caller.

Please remember that ProFed will never request your personal identifying information through e-mail, automated calling, or through an unsolicited telephone call.

Please report suspicious items to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613

NOTICE:  Users of mobile devices with Android software may have noticed several applications available for download in the Android Marketplace. If you see any applications provided by the user Droid09, please do not download these applications.

Android applications provided by Droid09 are fraudulent.

Please remove any applications by Droid09 from your mobile device and contact your mobile provider to evaluate whether any other applications or information stored on your mobile device have been compromised.

Additionally, you should initiate any secure sessions through your mobile web browser instead of through any applications you may have downloaded.

Please report suspicious items to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613

NOTICE:  The National Automated Clearing House Association (NACHA) is warning all members of credit unions and bank account holders to be aware of a new phishing e-mail scam. Below is a sample of a phishing e-mail message:

From: nacha.org
Sent: Thursday, November 12, 2009 10:25 AM
To: Doe, John
Subject: Rejected ACH transaction, please review the transaction report

Dear bank account holder,

The ACH transaction, recently initiated from your bank account, was rejected by the Electronic Payments Association. Please review the transaction report by clicking the link below:

Unauthorized ACH Transaction Report  

If you received a message similar to this, do not respond or click on any of the links. Please report the message to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613

To check the latest alert information, click on the Information Security Alerts link on the home page.

NOTICE:  There has been an increase in the number of online scams, including use of malicious software (malware) attacks.     

As a precaution, be sure to close any extra browser tabs or browser windows before logging into an online banking session. Keep your computer current with the latest operating system security patches, and be sure to update your firewall, antivirus, and spyware software regularly.

Please report suspicious items to the credit union. When contacting ProFed, remember to always use the published numbers. Call the local or toll-free number listed below. (This number also appears on your account statements.)

260-483-0514 or 800-752-4613

Other Security Resources

• On Guard Online - Practical tips about online safety from the federal government
• IDtheft.gov - Online resources about Identity Theft
• Cybercrime.gov - Department of Justice Computer Crime website
• Looks Too Good to Be True - Consumer information about Internet fraud

For detailed information on browser security and technology, network security, and identity theft, click here to visit the Digital Insight security site.