- Business Services - FAQ
- Deposit Services - FAQ
- Mortgages - FAQ
- Loans and Credit Cards - FAQ
- Loan Due-Date Changes FAQ
- Investment Options - FAQ
Pro Fed Business Services - FAQ
What does Pro Fed Business Services do?
Our department is geared toward the success of your business by offering the latest in convenient services and low-cost products. Our products and services range from online cash management to Business Visa® cards and just about everything in between. Our team of professionals works with each client personally to develop a package of services to meet the needs of each individual business.
How much will Business Services cost?
We strive to keep your costs down. The prices for Pro Fed Business Services products are very competitive and there are no hidden charges. See our Fee Schedule for complete pricing information.
What makes Pro Fed Business Services the right choice for my business?
Pro Fed will be there as your business grows, offering the right combination of loans, deposit accounts and services to successfully manage your operations. You can rely on us as a trusted advisor with fair, up-front pricing and no hidden charges.
When you share Pro Fed with your employees and choose Pro Fed for your personal banking needs, we reward you by reducing costs for your valuable business services.
Please take a look at The Pro Fed Difference for more details.
Deposit Services - FAQ
What kinds of deposit services does Pro Fed offer?
Members can choose from savings, checking, club accounts, certificates, IRAs, ESAs, HSAs, and Money Market Plus share accounts. We also offer VISA credit and checking cards, and electronic, fingertip access through online banking and Touch-Tone Teller.
We also have a wide selection of loans, mortgages, and business services.
What is the Pro Fed ABA Routing/Transit Number?
274973183
Who can I call with questions?
Our helpful staff can help you find the answers you need. If you wish, stop by any branch and one of our staff will assist you. You can also e-mail* us questions at contactus@profedcu.org. To reach a representative by phone during business hours, choose from the list below.
| Checking or Savings question | Call Center | 260-483-0514 or 800-752-4613 ext. 13 |
| Online banking password trouble | Call Center | 260-483-0514 or 800-752-4613 ext. 13 |
| Online bill payment questions | Call Center | 260-483-0514 or 800-752-4613 ext. 13 |
| Club Account questions | Call Center | 260-483-0514 or 800-752-4613 ext. 13 |
| Money Market questions | Call Center | 260-483-0514 or 800-752-4613 ext. 13 |
| IRA, ESA, HSA questions | Call Center | 260-483-0514 or 800-752-4613 ext. 13 |
| Automatic Transfers | Call Center | 260-483-0514 or 800-752-4613 ext. 13 |
| General Account research | Call Center | 260-483-0514 or 800-752-4613 ext. 13 |
| Touch-Tone Teller question | VISA/EFT | 260-483-0514 or 800-752-4613 ext. 12 |
| VISA checking or credit card issue | VISA/EFT | 260-483-0514 or 800-752-4613 ext. 12 |
| Lost or Stolen VISA or ATM card | VISA/EFT | 260-483-0514 or 800-752-4613 ext.12 After Hours: 888-373-2880 |
*Please do not e-mail confidential information such as passwords, account numbers, social security numbers, PINs or birth dates. Please do not respond to unsolicited e-mails, telephone calls, or text messages from unknown sources. Always use the published telephone numbers and e-mail addresses when contacting Pro Fed.
How much will Deposit Services cost?
We strive to keep your costs down. The prices for Pro Fed Deposit Services products are very competitive and there are no hidden charges. See our Fee Schedule for complete pricing information.
What are my Overdraft Options?
Pro Fed helps cover overdrafts in two ways.
The first option is Overdraft Privilege(sm). When your checking account has non-sufficient funds (NSF), items that attempt to clear may be paid at the credit union's discretion, up to a certain limit*. This saves you the hassle of returned checks from many merchants. There is a fee for Overdraft Privilege(sm). Please see our Fee Schedule for details.
The other option is automatic overdraft transfer from your savings account. With this option, items that may clear when your checking account has non-sufficient funds (NSF) will transfer over from your savings. There is no charge for this service, however, if your checking account is negative balance after the item clears, you will be assessed a NSF fee.
Automatic transfers are limited by federal Regulation D.
Please see our Transfer Limits Disclosure for more information.
*The Overdraft Privilege(sm) courtesy limit varies per member. Some NSF items may not be paid. Failure to bring an account positive may result in termination of the service. Please refer to the Overdraft Privilege(sm) disclosure for details.
What makes Pro Fed Deposit Services the right choice for my personal banking?
There are many ways Pro Fed can help you manage your finances better. Please take a look at The Pro Fed Difference for more details.
Pro Fed Mortgages - FAQ
What kinds of mortgages does Pro Fed offer?
Pro Fed offers a full line of mortgage options:
- Adjustable Rate Mortgages (ARM)
- Balloon Mortgages
- Biweekly Mortgages
- Fixed Rate Mortgages
- FHA and USDA Mortgages
- Land Purchases
- Construction Loans
- Bridge Loans
- Reverse Mortgages
- Home Equity Loans and Lines of Credit
- Commercial and Investment Property Loans
What are your current rates?
Click here for rates. Mortgage rates are subject to change without notice.
How do I make payments?
You may make payments to your mortgage in a number of ways:
- Automatic transfer
- Online Banking or Touch-Tone Teller
- Mail your payment and coupon
- Pay in-person at any Pro Fed branch
May I change my payment method?
Yes, simply stop by any branch and sign a request form. There is no charge to change the payment method of your mortgage.
Are additional payments allowed?
Yes. You may make additional payments at any time, with whatever method you choose. You will need to specify whether the payment is a standard payment or principal only.
Does Pro Fed escrow for property taxes and insurance?
Yes. This option will set aside an amount of your mortgage payment to go for property taxes and homeowner's insurance and pay them automatically when they are due. If your taxes or insurance premiums increase, you will be notified in advance of any change to your regular payment.
Does Pro Fed charge any pre-payment penalties?
No. Pro Fed does not charge a pre-payment penalty. You may pay off your loan in full at any time.
Do I have to pay for Private Mortgage Insurance (PMI)?
Paying Private Mortgage Insurance will depend on several factors. PMI is based upon the amount of equity in your home. PMI will automatically drop when your mortgage balance reaches 78% of the value of your home. When the balance of your mortgage is 80% of the value of your home, you may request to have your loan reviewed and have PMI removed from your payment, however certain restrictions may apply. Contact us for details.
Who do I contact if my payment will be late?
If you are unable to make a payment within your grace period, contact our Account Management Department at 260-483-0514 ext. 18, or 800-752-4613 ext. 18.
A representative will work with you to make arrangements for any past due payments. We also offer confidential Budget Counseling free of charge.
How much will my mortgage cost?
Loan expenses will vary, but we strive to keep your costs down. We have low closing costs and low mortgage insurance premiums. Our interest rates are also very competitive.
What makes Pro Fed the right choice for my mortgage?
We service our mortgages in-house, so you know your mortgage is being handled by the lender you know and trust. Plus, you'll always get friendly answers from local staff. Please take a look at The Pro Fed Difference for more details.
Pro Fed Loans - FAQ
What kinds of loans does Pro Fed offer?
Pro Fed has loans for what you want:
- New and Used Autos
- RVs, Motorcycles, Boats
- VISA® Credit Cards
- Home Equity
- Mortgages
- Signature/Unsecured Loans
- Business Loans
What are your current loan rates?
Rates vary, depending on the type of loan and collateral. Click here to visit our loan rates page. We also have a special page for mortgage rates, click here.
How do I apply for a Pro Fed Loan?
Pro Fed makes applying for a loan easy. You may apply in person at any branch, over the phone, or online.
Who do I contact with questions about my loan?
Stop by any local branch and a Pro Fed loan officer will assist you. If you prefer, you may contact a loan officer by phone at 260-483-0514 ext. 11 or 800-752-4613 ext. 11. You may also send an e-mail to lending@profedcu.org.
Who do I talk to about insurance on my vehicle?
Please contact Lending Services by phone at 260-483-0514 ext. 19 or 800-752-4613 ext. 19.
What is Skip-A-Payment?
Skip-A-Payment is designed to offer payment relief when the expenses of everyday arise. For $25, you can skip one monthly or two bi-weekly payments out of your annual payment schedule on installment loans, excluding mortgages and open-ended lines of credit.
Contact a loan officer to see if you qualify.
Is there a penalty for paying off my loan early?
No. Pro Fed does not charge pre-payment penalties.
Loan Due-Date Changes - FAQ
Why is this happening?
The United States Congress passed and the President signed a bill titled the Credit Card Accountability Responsibility and Disclosure (Credit CARD) Act of 2009. While the bill was originally targeted to make sweeping changes to how credit card issuers operate, the bill also included language that affects ALL open-ended loans. Open-ended loans include our Prime Line, Quick Cash and Home Equity Lines. Thus, Pro Fed is required to make these changes to comply with the new regulations
Why is my loan due date being changed?
One of the provisions of the law requires that the financial institution notify the borrower at least 21 days in advance of the actual payment date. To meet this requirement, Pro Fed Credit Union elected to change due dates on open-ended loans to be compliant and cost effective. Moving the due date allows time for the proper notification to be sent to you about your next loan payment.
I want to keep paying my loan on the date I already have. That fits into my budget. Do I have to change?
No. You may continue to pay your loan on the same day as before, as long as you make your monthly payment by the due date.
Do I have to sign new loan papers to make this change take effect?
No. The loan disclosure that you signed when you originally took out your loan allows Pro Fed to make changes to your loan, with proper notice. You received a notification in the mail and on your monthly statement.
Will this affect my credit report or rating?
As long as you continue to make your regularly scheduled payments by the due date, there will be no negative effect on your credit report or rating.
If you have any other questions or wish to discuss this further, please contact the credit union:
1-800-752-4613 ext. 13,
or contactus@profedcu.org
Investment Options - FAQ
What are my investment options?
Pro Fed has a full line of products to match your investment goals.
Are investments insured?
That depends on the type of investment it is.
Pro Fed share accounts are insured by the aggregate amount to at least $250,000 by the National Credit Union Share Insurance Fund (NCUSIF).
Pro Fed IRAs are insured separately from other aggregate shares to at least $250,000.
Investments through Pro-Fed Financial Advisors, Inc. are not deposits and are not NCUSIF insured. These investments may lose value. There is no credit union guarantee, and they are not insured by any federal government agency.
How do I find out more about Pro-Fed Financial Advisors, Inc?
Click here to visit their web site.
